WordPress Maintenance & Support Plans

Like any store front, it needs upkeep and maintenance to keep running and bringing in business.
Same goes for your website.

Think of it as Tech Support for your website.
WordPress Maintenance & Support Plans

WEBSITE MAINTENANCE THAT MAKES YOUR LIFE EASIER

For many customers, your website is the first interaction with your business. Just like a storefront, in order to impress your customers and encourage them to take a desired action, your site requires regular upkeep. Our support plans keep software on your website updated, secure and visible to search engines.
Management Services
Keep WordPress software up-to-date without doing anything – We take care of it all.
Performance Optimisation
We make sure your site is running quickly and efficiently. Speed matters.
Secure, Safe & Monitored
Keep your website secure & safe – deter bots from hacking and abusing your website.
Scheduled Offsite Backups
Keep your mind calm with your website’s database, files, and images stored offsite safely.
You are in good hands

Select A Support Plan

Save time, money and stress knowing you have us taking care of your website.
Compare Plans
Level 3

$189

per month per site
This Level 3 Plan includes new security or speed improvements, automatic website error detection, supports eCommerce/multilanuage websites, plus 2hr priority Techie Tasks support.
Select
Level 2

$59

per month per site
The Level 2 Plan is for websites that want looking after by us for any updates, security issues, and weekly offsite backups with 30min Techie Tasks support.
Select
Level 1

$19

per month per site
The Level 1 Plan is for websites that just need looking after by us for any updates, security issues, and monthly offsite backups.
Select
Keeping Updated

When was the last time you updated your website software?

Why maintaining your website is important?

WordPress made up 35% of the internet in 2020, and nearly 28% of e-commerce is WooCommerce. As of February 2020, only 39% of WordPress websites were up to date.

61% of all infected WordPress websites feature out-of-date software.

What would it cost if your website was compromised?

Your website is a public reflection of your business image.

A poorly maintained website with lots of errors, broken links, dead pages and outdated information projects a sloppy business image and can cause business to decline over time.

Why Do websites need maintenance?

Without website maintenance, your website can; get hacked, become bloated, possibly be penalised by Google, be used for phishing (sending spam), accumulate errors, potentially get blacklisted for spam, suffer from black-hat SEO and simply – slow down.

Websites eventually “break”. Resolving these issues can be time consuming and expensive, as well as cost you current or new customers.
Select A Plan
Website On Laptop In Room
What To Pick

Which plan is best for me?

For The Happy To Be Online

Support Plan Level 1

Our level 1 plan is great for small, brochure-like sites that do not receive a lot of traffic and do not boast advanced functionality like donation forms. With this plan, we pro-actively keep your site updated, safe and secure — and backed up, just in case.
Select Plan
For The Set and Forgets

Support Plan Level 2

Our level 2 plan has all the benefits of the level 1 plan but on a daily approach for all backups, updates and more.

Plus 30min Tech Support included!
Select Plan
For The Hands On

Support Plan Level 3

Our level 3 is the most popular and is built for larger sites that have frequent content updates or more complex features like donation forms or e-commerce. This plan has the added benefit of 2 hour of modifications or troubleshooting per month, so it covers a lot of the little things along the way, including visual checks for copy and image issues.
Select Plan
For The Up and Getters

Grow Plan

Our fouth plan is best suited to those who have little or no experience in managing their website or their digital infrastructure and require extra support. This plan is also perfect for those who have a larger website and would like us to take care of everything that we possibly can.
Request Plan
Simply Compare

Compare Website Support Plans

Level 1
$19
monthly per site
Level 2
$59
monthly per site
Level 3
$189
monthly per site
Monthly Support For Techie Tasks
×
30min
2hr
eCommerce & Multilanuage Support
×
×
Malware Removal (Hack Repair)
×
×
Daily Scheduled Visual Checks
×
×
Weekly Scheduled Check & Redirect of Broken Links
×
×
Weekly Scheduled Comment Spam Cleanup
×
×
Respond & Fix Issues Discovered
×
24/7 Website Uptime Monitoring
Scheduled Website Software Updates
Scheduled Database Clean Up
Site Maintenance Reports
Scheduled Malware Scans
Access to Supported Premium Plugins Updates
WordPress Security Setup & Monitoring
Scheduled Website Off-Site Cloud Backups
Weekly
Weekly
Daily

Techie Tasks

Below are examples of common support requests covered by Techie Tasks.

Tasks are typically completed within 15 minutes.
Tasks marked with a *  may need one hour or more to be completed and we will reach out to your about these.

WordPress Errors

*Troubleshoot and fix the white screen error
*Troubleshoot and fix theme errors
*Troubleshoot and fix a 500 Internal Server Error
*Troubleshoot plugin update issues
*Troubleshoot and fix WordPress database connection errors
*Troubleshoot and fix plugin conflicts

WordPress Themes & Plugins

Install and activate one WordPress theme
Create and activate a child theme
Modify theme menu items
Modify a theme CSS entry
Install and activate one WordPress plugin
Customise a theme's settings

Hosting & Database Management

Modify the WordPress config file
Change nameserver & DNS records
Import or export WordPress database
Change the PHP version via CPanel
Create a new email address
Backup a database via CPanel
Change memory limits via php.ini
Connect an email address to a Gmail account
Clean up a WordPress database

WordPress Security & Updates

Take a manual backup of your website
Scan a website for malware
Manually update a custom plugin (requiring upload)
Restore a backup of your website
Update user access and passwords
Setup a WordPress security plugin
Manually update a custom theme (requiring upload)

WordPress SEO & Conversion

Confirm pages are indexed in Google
Setup a form conversion goal
*Add email marketing subscriber forms
Setup 5 WordPress URL redirects
Updating 5 title tags and page titles
Create a XML sitemap and submit to Google Search Console
Add Facebook tracking pixels to WordPress
*Create custom lead generation forms
Setup WordPress caching for speed
Adding blog post content
Setup Google Analytics tracking in WordPress
Add Google Adsense to WordPress
Test a website form or checkout
Adding  page metadata

WordPress Admin Tasks

Setup a plugin to bulk optimise file sizes (Supported hosts only)
Create and upload a Favicon image
Add a single individual product for WooCommerce
Install a comment spam prevention plugin
Manually optimise file size and dimensions of 5 images
Create a new page
Add or update page content
Disable comments for the entire site
Reset a lost WordPress password
Upload 10 images to a gallery or slider
Duplicate a page
Install a comment system
Remove all pending comments

Technical WordPress Tasks

*Payment gateway configuration
*Create page templates
*Fix WooCommerce extension bugs and conflicts
*Setup an SSL certificate (HTTPS)

Unaccepted Support Requests

Tasks like a critical 3 a.m Black Friday bug
Boost page ranks
Create a plugin
Increasing site traffic
Custom Payment gateway configuration
Research previous theme customisations
Sites containing explicit contents
Update a highly customised theme
Sites hosted by WordPress.com
Add custom functionality to a plugin/theme
Build a new site
Create page templates
Make your site mobile responsive
Recommend a theme
Resolve WooCommerce conflict with theme
Update customised WooCommerce
Setup an SSL certificate (HTTPS)
Create images
Designing a new Website
Paid marketing support
Remove theme customisations
SEO setup/troubleshooting
Transfer a non-WP site to WordPress
VA tasks (creating, updating and posting content)
care plans funnel pack ebook cover 1

Are you keeping your WordPress website protected?

Download our free guide to understand how to keep your website safe and learn about the regular maintenance that your website needs to stay secure.

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Anne Monsour
October 8, 2021

I engaged That Website is Me to set up the website for my local history project, A Continuous Thread: the Lebanese Presence in South Brisbane, Woolloongabba and West End, as I noticed it was the website designer for the Mapping Brisbane History Website. I liked what I saw and thought it would suit my project. I was a complete novice when it came to developing a website but Ryan made what was for me a daunting task doable. He gave me clear instructions as to what I needed to do, patiently answered my questions and responded quickly to all my requests regarding changes or additions to the website. From the outset, working with Ryan was a very positive experience and I have engaged That Website is Me to continue to work with me to manage the website. I highly recommend That Website is Me. In my experience, the development process was true to its slogan , ‘Together, We Create’. That Website is Me is excellent value and provides a professional, efficient and insightful service.

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Javiera Urzua
July 31, 2021

Amazing experience creating my website, Ryan is super kind, patient and professional. Every question was answer, every request done. Thank so much Ryan for all the wrok you did.

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Events DCTC
June 14, 2021

Ryan is super easy to work with and goes out of his way to not only fulfil project briefs but also provides feedback and suggestions that help the website present information about the Agnes Blues, Roots & Rock Festival that accessible to all. He also has beautiful hair!

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Simon Crowe
May 27, 2021

Ryan has done an amazing job with helping us fine tune and market our website. Always able to find solutions to my questions and always improving. Pleasure to work with.

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Anthony Gaggero
May 21, 2021

Was such a pleasure working with Ryan to build my website for my photography business! He goes above and beyond for every client and is always there no matter the time to answer any and all questions.I would definitely recommend working him to any person who is needing a website done!

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Ingrid Hamel
October 28, 2020
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yong wang
September 21, 2020

We are extremely satisfied with our new website designed by That Website Is Me. Ryan has shown great professionalism in the entire designing process with very high quality design skills. He is very knowledgeable, extremely patient and always super friendly to talk to. Nothing was too much to ask, and always helpful! The results were exactly what we were after. Definitely a professional team. Will definitely use That Website Is Me again.

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House of Ezis
May 29, 2019

If you are looking for a web-designer that understands the web, is reliable and cares about your product, then Ryan is your man.

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Mark Thomson
May 17, 2019

That Website is me founded by Ryan has assisted me immensely in my past and continuing website development. His personal service is appreciated ,he understands what works and can guide you on the important issues in website development.I rely on him to get things done efficiently and highly recommend his expertise

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Chrissy England
May 15, 2019

Ryan from That Website Is Me is an absolute star. He has helped update my website from the original set up of holiday homes, calendar's, google maps and ratings and everything required for traffic flow and enquiries. There was immediate response from his work. He is very knowledgeable and professional in his field. Nothing is too much trouble as he is always one click away with any issues or questions. I cannot recommend Ryan enough for your business.

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Thorsten Schmidt
recommends
March 5, 2019

I can highly recommend Ryan for your website and SEO needs. Clearly passionate about his job and an eye for detail, nothing seems to much trouble. He respects your budget and needs and somehow magically makes it come together while applying his very up to date knowledge, which is so important in this fast moving industry!

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Roberta McInturff
December 5, 2018

Prompt. Professional. Patient. The young man provided the best follow up support - he took the time to walk me through the use of my page, which as a child of the 70's, was exactly what I needed. He really knows his stuff and I am more than happy to recommend this business.

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david ng
August 23, 2018

I got to know Ryan through other's recomendation. And I am very satisfied with his services and the beutiful unique website he designed for me. Ryan is a community minded person. He focuses on areas he does best. For these reasons, Ryan has my highest recommendation to anyone who needs his professional services.

Great service and very reliable. Always willing to answer questions,adjust as per your wishes and help out.

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Aiden Taylor
May 28, 2017

Great service. Ryan is always available to answer questions and carries out his business in an organized and professional manner. He goes beyond the expected service to ensure my website is responding the way I desire.

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Michelle Buckleton
recommends
May 26, 2017

It looks nice. Good works.

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Neville Buch
recommends
May 4, 2015

It is critical for professional history businesses to survive that they must develop their scholarly-but-publicly-engaging publications and other products as online sites.The challenge for both history consultants and public historians employed in various institutions is that IT teams are usually too busy with more pressing organisational agendas to provide even sufficient attention to the needs of the niche but growing history or heritage industry.That Website is Me has provided me, as a history consultant, working with different teams of professional colleagues, and on several long-term projects, with the essential online development for my business. I have found in this business, not only an extremely reliable web-design consultant, but one who has a far better insight into the technical possibilities for our vision to take local and Queensland history to a whole new level.That Website is Me is a business which does not provide a service. It is online development that excels in meeting your objectives in a way that shares in your own passions for the success of your own business.It is what business partnership should be.

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Neville Buch
May 4, 2015

It is critical for professional history businesses to survive that they must develop their scholarly-but-publicly-engaging publications and other products as online sites.The challenge for both history consultants and public historians employed in various institutions is that IT teams are usually too busy with more pressing organisational agendas to provide even sufficient attention to the needs of the niche but growing history or heritage industry.That Website is Me has provided me, as a history consultant, working with different teams of professional colleagues, and on several long-term projects, with the essential online development for my business. I have found in this business, not only an extremely reliable web-design consultant, but one who has a far better insight into the technical possibilities for our vision to take local and Queensland history to a whole new level.That Website is Me is a business which does not provide a service. It is online development that excels in meeting your objectives in a way that shares in your own passions for the success of your own business.It is what business partnership should be.

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Angie Draheim
recommends
May 3, 2015

We are extremely happy to have Ryan attend to our webpage and design for our accommodation business Sunbird Gardens at Agnes Water. Nothing is too much trouble and we are suitably impressed with his innovative approach to business. We highly recommend Ryan - That Website Is Me

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ronn star
May 2, 2015

absolute reliable, knows his game and educates himself constantly to stay on top of it, passionate about his work and ambitious...I can only recommend Ryan´s work and am very pleased to have him and his team on board of the DSGN Kartell as our IT and web consultant.

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Sean Chan
May 2, 2015

Ryan's service and customer attention is absolutely top notch - he was extremely through in making sure our wants and needs for QAAM's websites were sorted even before any work was initiated.

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Jeromy Jones
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March 13, 2015
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