WordPress Maintenance & Support Plans

Like any store front, it needs upkeep and maintenance to keep running and bringing in business.
Same goes for your website.

Think of it as Tech Support for your website.
WordPress Maintenance & Support Plans

WEBSITE MAINTENANCE THAT MAKES YOUR LIFE EASIER

For many customers, your website is the first interaction with your business. Just like a storefront, in order to impress your customers and encourage them to take a desired action, your site requires regular upkeep. Our support plans keep software on your website updated, secure and visible to search engines.
Management Services
Keep WordPress software up-to-date without doing anything – We take care of it all.
Performance Optimisation
We make sure your site is running quickly and efficiently. Speed matters.
Secure, Safe & Monitored
Keep your website secure & safe – deter bots from hacking and abusing your website.
Scheduled Offsite Backups
Keep your mind calm with your website’s database, files, and images stored offsite safely.
You are in good hands

Select A Support Plan

Save time, money and stress knowing you have us taking care of your website.
Compare Plans
Level 3

$189

per month per site
This Level 3 Plan includes new security or speed improvements, automatic website error detection, supports eCommerce/multilanuage websites, plus 2hr priority Techie Tasks support.
Select
Level 2

$59

per month per site
The Level 2 Plan is for websites that want looking after by us for any updates, security issues, and weekly offsite backups with 30min Techie Tasks support.
Select
Level 1

$19

per month per site
The Level 1 Plan is for websites that just need looking after by us for any updates, security issues, and monthly offsite backups.
Select
Keeping Updated

When was the last time you updated your website software?

Why maintaining your website is important?

WordPress made up 35% of the internet in 2020, and nearly 28% of e-commerce is WooCommerce. As of February 2020, only 39% of WordPress websites were up to date.

61% of all infected WordPress websites feature out-of-date software.

What would it cost if your website was compromised?

Your website is a public reflection of your business image.

A poorly maintained website with lots of errors, broken links, dead pages and outdated information projects a sloppy business image and can cause business to decline over time.

Why Do websites need maintenance?

Without website maintenance, your website can; get hacked, become bloated, possibly be penalised by Google, be used for phishing (sending spam), accumulate errors, potentially get blacklisted for spam, suffer from black-hat SEO and simply – slow down.

Websites eventually “break”. Resolving these issues can be time consuming and expensive, as well as cost you current or new customers.
Select A Plan
Website On Laptop In Room
What To Pick

Which plan is best for me?

For The Happy To Be Online

Support Plan Level 1

Our level 1 plan is great for small, brochure-like sites that do not receive a lot of traffic and do not boast advanced functionality like donation forms. With this plan, we pro-actively keep your site updated, safe and secure — and backed up, just in case.
Select Plan
For The Set and Forgets

Support Plan Level 1

Our level 2 plan has all the benefits of the level 1 plan but on a daily approach for all backups, updates and more.

Plus 30min Tech Support included!
Select Plan
For The Hands On

Support Plan Level 3

Our level 3 is the most popular and is built for larger sites that have frequent content updates or more complex features like donation forms or e-commerce. This plan has the added benefit of 2 hour of modifications or troubleshooting per month, so it covers a lot of the little things along the way, including visual checks for copy and image issues.
Select Plan
For The Up and Getters

Grow Plan

Our fouth plan is best suited to those who have little or no experience in managing their website or their digital infrastructure and require extra support. This plan is also perfect for those who have a larger website and would like us to take care of everything that we possibly can.
Request Plan
Simply Compare

Compare Website Support Plans

Level 1
$19
monthly per site
Level 2
$59
monthly per site
Level 3
$189
monthly per site
Monthly Support For Techie Tasks
×
30min
2hr
eCommerce & Multilanuage Support
×
×
✓
Malware Removal (Hack Repair)
×
×
✓
Daily Scheduled Visual Checks
×
×
✓
Weekly Scheduled Check & Redirect of Broken Links
×
×
✓
Weekly Scheduled Comment Spam Cleanup
×
×
✓
Respond & Fix Issues Discovered
×
✓
✓
24/7 Website Uptime Monitoring
✓
✓
✓
Scheduled Website Software Updates
✓
✓
✓
Scheduled Database Clean Up
✓
✓
✓
Site Maintenance Reports
✓
✓
✓
Scheduled Malware Scans
✓
✓
✓
Access to Supported Premium Plugins Updates
✓
✓
✓
WordPress Security Setup & Monitoring
✓
✓
✓
Scheduled Website Off-Site Cloud Backups
Weekly
Weekly
Daily

Techie Tasks

Below are examples of common support requests covered by Techie Tasks.

Tasks are typically completed within 15 minutes.
Tasks marked with a *  may need one hour or more to be completed and we will reach out to your about these.

WordPress Errors

*Troubleshoot and fix the white screen error
*Troubleshoot and fix theme errors
*Troubleshoot and fix a 500 Internal Server Error
*Troubleshoot plugin update issues
*Troubleshoot and fix WordPress database connection errors
*Troubleshoot and fix plugin conflicts

WordPress Themes & Plugins

Install and activate one WordPress theme
Create and activate a child theme
Modify theme menu items
Modify a theme CSS entry
Install and activate one WordPress plugin
Customise a theme's settings

Hosting & Database Management

Modify the WordPress config file
Change nameserver & DNS records
Import or export WordPress database
Change the PHP version via CPanel
Create a new email address
Backup a database via CPanel
Change memory limits via php.ini
Connect an email address to a Gmail account
Clean up a WordPress database

WordPress Security & Updates

Take a manual backup of your website
Scan a website for malware
Manually update a custom plugin (requiring upload)
Restore a backup of your website
Update user access and passwords
Setup a WordPress security plugin
Manually update a custom theme (requiring upload)

WordPress SEO & Conversion

Confirm pages are indexed in Google
Setup a form conversion goal
*Add email marketing subscriber forms
Setup 5 WordPress URL redirects
Updating 5 title tags and page titles
Create a XML sitemap and submit to Google Search Console
Add Facebook tracking pixels to WordPress
*Create custom lead generation forms
Setup WordPress caching for speed
Adding blog post content
Setup Google Analytics tracking in WordPress
Add Google Adsense to WordPress
Test a website form or checkout
Adding  page metadata

WordPress Admin Tasks

Setup a plugin to bulk optimise file sizes (Supported hosts only)
Create and upload a Favicon image
Add a single individual product for WooCommerce
Install a comment spam prevention plugin
Manually optimise file size and dimensions of 5 images
Create a new page
Add or update page content
Disable comments for the entire site
Reset a lost WordPress password
Upload 10 images to a gallery or slider
Duplicate a page
Install a comment system
Remove all pending comments

Technical WordPress Tasks

*Payment gateway configuration
*Create page templates
*Fix WooCommerce extension bugs and conflicts
*Setup an SSL certificate (HTTPS)

Unaccepted Support Requests

Tasks like a critical 3 a.m Black Friday bug
Boost page ranks
Create a plugin
Increasing site traffic
Custom Payment gateway configuration
Research previous theme customisations
Sites containing explicit contents
Update a highly customised theme
Sites hosted by WordPress.com
Add custom functionality to a plugin/theme
Build a new site
Create page templates
Make your site mobile responsive
Recommend a theme
Resolve WooCommerce conflict with theme
Update customised WooCommerce
Setup an SSL certificate (HTTPS)
Create images
Designing a new Website
Paid marketing support
Remove theme customisations
SEO setup/troubleshooting
Transfer a non-WP site to WordPress
VA tasks (creating, updating and posting content)
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