Website Maintenance Management
Like any storefront, your website needs upkeep and maintenance to keep running and bringing in business.
Our maintenance plans keep your website running with software updates, secure backups and real-time monitoring.
No Lock-In Contracts – Cancel Anytime
Dedicated Website Manager
24/7 Automatic Site Monitoring
Select Your Plan
For many customers, your website is the first interaction with your business. Just like a storefront, in order to impress your customers and encourage them to take the desired action, your site requires regular upkeep.
Our support plans keep the software on your website updated, secure and visible to search engines.
Domain name is NOT included. Purchase your domain at domains.thatwebsiteis.me.
Basic
$75 / month per site
Perfect for small-medium websites wanting to grow.
Dedicated Website Manager
Unlimited Content Edits
Live Commenting tool
First In Line Priority
Auto Privacy Policy & T&Cs
daily Visual Page Checks
Weekly Offsite Backups
Uptime Check Every 5 min
Weekly Core & Plugin Updates
Monthly Site Health reports
Premium Plugin Update System
Domain & DNS Management
Hosting + SMTP + SSL Included*
Standard
$195 / month per site
Perfect for eShops and larger websites wanting to grow.
Dedicated Website Manager
Unlimited Content Edits
Live Commenting tool
First In Line Priority
Auto Privacy Policy & T&Cs
Daily Visual Page Checks
Nightly Offsite Backups
Uptime Check Every 1 min
Weekly Core & Plugin Updates
Monthly Site Health reports
Premium Plugin Update System
Domain & DNS Management
Hosting + SMTP + SSL Included*
*Note: Included hosting is for basic level #1 web hosting – if your site requires more resources to run smoothly, extra costs may be incurred – we will communicate this to you.
Not sure what you need? Connect with us for a 15min Digital Coffee Video/Phone Chat!
Maintenance Plan Service Details
Dedicated Website Manager
You’ll have a dedicated team member overseeing your website, promptly addressing your inquiries and requests, while also ensuring seamless site operation.
Unlimited Content Edits
Need an image swapped or text updated? Just contact your Dedicated Website Manager, and they’ll take care of it promptly for you.
Live Commenting tool
Leave comments or requests directly on your website quickly. We’ll see exactly what needs attention and handle your changes or fixes quickly and efficiently.
Visual Page Checks
Our automated visual checking tool compares previous captures to your current site, alerting your Dedicated Website Manager of any changes.
Offsite Backups
Website backups ensure swift recovery from cyberattacks or accidental deletions, securing your digital assets and preserving your online presence.
Privacy Policy & T&Cs
Protect your business from fines and lawsuits by creating auto-updating Privacy Policy, Terms of Service and other website policies.
Automatic Uptime Checks
Every 5 minutes, we check your site’s status to ensure it’s live. If not, your Dedicated Website Manager is alerted immediately and will investigate.
Core & Plugin Updates
Software updates optimise performance and security, providing essential fixes and enhancements. Stay updated to safeguard your assets.
Site Health reports
Site Health reports provide essential insights into your website’s performance and security. Stay informed to ensure your site is running smoothly and securely.
Premium Plugin Update System
We grant access to our licensed plugins update system, ensuring reliable functionality and optimal performance for your website.
Domain & DNS Management
Allow us to monitor and manage your domain & DNS for continued uptime and reliability.
Hosting + SMTP + SSL
Website hosting, website email sending, and SSL certificates are included in our maintenance plans.
No Lock-In Contracts
Our plans are month-to-month and you can cancel anytime so you are not locked in but get the most value out of our monthly plan.
When was the last time you updated your website software?
For many customers, your website is the first interaction with your business. Just like a storefront, in order to impress your customers and encourage them to take a desired action, your site requires regular upkeep. Our maintenance plans keep software on your website updated, secure and visible to search engines.
What would it cost if your website was compromised?
Your website is a public reflection of your business image.
A poorly maintained website with lots of errors, broken links, dead pages and outdated information projects a sloppy business image and can cause business to decline over time.
Reviews From Business Owners Just Like You
We are awesome to work with, but we don’t expect you to just take our word for it.
Frequently Asked Questions
Why do websites need maintenance?
Without website maintenance, your website can; get hacked, become bloated, possibly be penalised by Google, be used for phishing (sending spam), accumulate errors, potentially get blacklisted for spam, suffer from black-hat SEO and simply – slow down.
Websites eventually “break”. Resolving these issues can be time-consuming and expensive, as well as cost you current or new customers.
61% of all infected WordPress websites feature out-of-date software.
Regular maintenance helps in keeping your website secure, improving user experience, ensuring compatibility with new technologies, and enhancing search engine visibility.
What services are included in website maintenance?
Our website maintenance package offers a comprehensive suite of services to ensure the seamless operation and optimisation of your website:
- Dedicated Website Manager
- Unlimited Content Edits
- Automatic Uptime Checks
- Automatic Visual Checks
- Offsite Backups
- Software Updates
- Site Health Reports
- Licensed Use of Plugins
With our comprehensive website maintenance services, you can focus on your core business while we take care of the technical aspects, ensuring your website remains at its best for your audience.
What does “Unlimited Content Edits” entail?
Unlimited Content Edits within our website maintenance package allow you to request revisions and updates to the existing content on your website without limitations. This service is designed to enhance the information, imagery, and multimedia elements on individual pages, ensuring they remain accurate, up-to-date, and engaging for your audience.
What does it cover?
Our Unlimited Content Edits service enables you to refine and optimise the content of your web pages, including text, images, videos, and other media assets. Whether you need to tweak product descriptions, update service offerings, or refresh blog posts, you have the freedom to request these adjustments without restrictions.
What’s not included?
While Unlimited Content Edits empower you to refine the content on your existing pages, it does not extend to adding entirely new pages or making significant structural changes to your website’s design. Major design alterations, layout modifications, or the creation of new sections/pages fall outside the scope of this service.
How does it work?
Simply submit your content revision requests to your dedicated website manager, and our team will promptly implement the edits according to your specifications. Whether it’s correcting typos, updating pricing information, or refreshing outdated content, we’ll ensure your website reflects the latest and most accurate information.
How do I sign up for your website maintenance services?
Existing clients can easily transition to our maintenance plan after completing their current website payment plan.
New customers can get a new site with us and opt for maintenance services upon completion. Just reach out to discuss your needs, and we’ll guide you through the signup process seamlessly.
Do I need website maintenance if my site is new?
Even if your site is new, website maintenance is crucial for its ongoing health and performance. The good news is, our website packages already include a complimentary maintenance plan. This means your site will receive essential updates, security checks, and support from day one, ensuring it remains secure, optimised, and up-to-date without any additional cost to you.
What if my website goes down or encounters errors?
Your Dedicated Website Manager committed to keeping your website running smoothly, but we understand that issues can arise. Here’s how we handle different scenarios:
- Website Downtime
If your website goes down due to server issues, plugin conflicts, or other technical problems beyond your control, we will investigate and resolve the issue as part of your maintenance plan. Our goal is to restore your site as quickly as possible to minimise any impact on your business. - Client-Caused Mistakes
If you accidentally make changes that disrupt the website’s design or functionality, we’re here to help. You are entitled to up to two minor fixes per month for client-caused errors at no additional charge. Minor fixes include quick adjustments, such as correcting misplaced elements or reactivating a disabled plugin. - Errors and Compatibility Issues
If you encounter errors or compatibility issues, such as a plugin update causing conflicts, we will work with you to determine the best solution. For errors not caused by your actions, we will resolve them as part of our maintenance services. For client-caused errors beyond the minor fixes, we offer a discounted rate to help you get back on track quickly. - Priority Handling
For client-caused errors, your issue will receive priority handling at the discounted rate, ensuring your site is fixed as soon as possible, second only to critical issues like other websites’ downtime.
Our maintenance plan is designed to provide you with reliable support and peace of mind, knowing that your website is in good hands.
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